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INEW 2370 Customer Service, Staff Support, and Problem Resolution (3)
This is a Local Need Course.
Prerequisite: None.
This course provides the student the opportunity to develop communications skills necessary to interact with clients in all phases of the software development lifecycle. Emphasis is placed upon developing problem-solving techniques and providing appropriate levels of customer service and problem resolution. Students will explore how to best plan for internal staff support and training and will master the complex interactions that occur during the software development release phase between a technology provider, its developers and staff, and the customer. (3 Lec.)
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Academic Courses
Designated by the Texas Higher Education Coordinating Board for transfer among community colleges and state public four year colleges and universities as freshman and sophomore general education courses.
WECM Courses
Designated by the Texas Higher Education Coordinating Board as workforce education (technical) courses offered for credit and CEUs (Continuing Education Units). While these courses are designed to transfer among state community colleges, they are not designed to automatically transfer to public four year colleges and universities.
