This is an archived Dallas College Online Catalog. Please visit our current Online CatalogOnline Catalog at https://www1.dcccd.edu/catalog/cattoc.cfm?loc=DCCCD.
Notice: This catalog is no longer actively maintained. Some of the links/pages may no longer function. We apologize for any inconvenience.
DCCCD 2009-2010 Catalog banner
Previous Catalog Years  Previous Catalog Years
Catalog Table of Contents  Catalog Table of Contents
    Degrees Degrees
         Degree Plans by Location  Degree Plans by Location
         Degree Plans by Subject  Degree Plans by Subject
         Course Descriptions  Course Descriptions
         Transfer Degree  Transfer Degree
DCCCD Core Curriculum  DCCCD Core Curriculum
DCCCD Core Curriculum  DCCCD Core Options for AAS Awards
Transfer Services  Transfer Services
Degree Plans - Marketing Careers - Customer Service Representative Certificate (Archived)

MARKETING CAREERS--BUSINESS MARKETING - CUSTOMER SERVICE REPRESENTATIVE

Brookhaven and Cedar Valley only

(Certificate)

  • Students pursuing this award program are required to meet Texas Success Initiative (TSI) standards and course prerequisites.
  • Students must earn at least 25% of the credit hours required for graduation through instruction by the college awarding the degree.

Degree Plan Code: C2.MRKT.CUST.05

Brookhaven College and Cedar Valley College have been awarded Program Recognition status by the Texas Skills Standards Board (www.tssb.org) for integrating the Customer Service and Sales Skills Standards as established by the National Retail Federation's Sales and Service Voluntary Patnership (http://www.salesandservice.org).

This certificate program is designed to prepare students for marketing career opportunities in all areas of customer service.

CREDIT HOURS

SEMESTER I

MRKG 1311 Principles of Marketing 3
BMGT 1327 Principles of Management 3
BUSI 1301 Introduction to Business 3
ENGL 1301 Composition I 3
PSYC 2302 Applied Psychology OR 3
PSYC 2301 Introduction to Psychology (3)
15

SEMESTER II

MRKG 1302 Principles of Retailing 3
MRKG 1301 Customer Relations 3
ITSC 1401 Introduction to Computers OR 4
COSC 1300 Computer Literacy OR (3)
COSC XXXX Higher level COSC course (3-4)
BUSI 2301 Business Law 3
SPCH 1311 Introduction to Speech Communication OR 3
SPCH 1315 Fundamentals of Public Speaking (3)
15-16

SEMESTER III

MRKG 2333 Principles of Selling 3
MRKG 2349 Advertising and Sales Promotion 3
POFT 2312 Business Correspondence and Communication 3
MRKG 1366 Practicum (or Field Experience) - Marketing/Marketing Management, General OR 3
MRKG 1381 Cooperative Education-Marketing/Marketing Management, General (3)
12
Minimum Hours Required 42-43
Skip to Home navigation