COMPUTER INFORMATION TECHNOLOGY -- HELP DESK/USER SUPPORT TECHNICIAN

Offered at all seven campuses

(Certificate)

• Students pursuing this certificate are waived from the Texas Success Initiative (TSI) standards, but must meet course prerequisites.
• Students must earn at least 25% of the credit hours required for graduation through instruction by the college awarding the degree.

Degree Plan Code: C1.CIT.HELP.DESK

This certificate is designed to provide lower level tech support skills needed to assist customers, clients, or members of a firm or organization. They field telephone calls, and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.

Course(s) may be substituted for ITSC 1401, BCIS 1405, or COSC 1401 for those who demonstrate current computer literacy.

Prerequisite: Keyboarding Skills

SEMESTER I

SEMESTER II